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Last updated 8/8/2020

As the official Online Bookstore for hundreds of K-12 and higher education institutions,'s primary responsibility is to ensure that students at their partner schools have access to the materials they need to succeed. During these unprecedented events surrounding the COVID-19 pandemic that have required a fundamental shift in daily learning environments, is committed to assisting their online bookstore partners as they navigate the transition to online learning. This means that some students will lose access to course materials that were previously shared or accessed via a physical library.


"As our academic communities make challenging decisions to embody a new way of teaching and learning, we are committed to providing the support and resources needed to ensure continued success for all of our stakeholders," said Matt Montgomery, CEO of "At, we understand the valuable role course materials play in overall academic success. Our customers are our priority and we will embody this promise as we continue to seek ways to best serve our students, faculty, parents, and institutions during these challenging events."


Are Physical Orders Being Impacted?

As of right now, there are no delays impacting delivery service levels or availability, and you are free to place your order. Please ensure the shipping address provided will be accessible at time of delivery. Should shipping times be impacted, will make every effort to notify you in advance.

Are UPS and USPS Deliveries Being Impacted?

UPS and USPS are currently not experiencing delivery delays due to COVID-19. However the situation is changing daily and we recommend you access the carrier websites for the most up-to-date information. We will also update this page as we receive new details.

What About Textbook Return Due Dates?

Textbooks should be returned by their regular due date. School specific return instructions will be communicated through email and on your school's eCampus website.

What Are Your Customer Service Hours?

Our customer service department is here for you. We offer a variety of support avenues, including email, chat, phone, and a self-service help desk, all available through My Account on our website. Our current hours are 8:30 AM-6:00 PM EST. You can reach us by email at

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